What is the duration applicable for returning a product
purchased on BrandsfromItaly?
The return policy differs from one product to another vice versa
the relevant duration. BrandsfromItaly has mapped out a particular timeline according to
which return policies are drafted. For lifestyle and Fashion products, a 30 day
return policy is valid.
How does BrandsfromItaly resolve return related problems?
BrandsfromItaly takes care to cater to any
complaint and issue a buyer might have with a given purchase. We have
a reliable and efficient complaint verification process following
which we initiate the process of the return. We redress the issues
through this mechanism. In case, a particular product cannot be
replaced, there will be a full refund granted to the particular buyer.
How can I file for a return?
BrandsfromItaly is committed to make any transaction on your website
absolutely easy for you. For your convenience, we have devised a few very simple steps to
request for a return. As you log into your account, click on My Orders.
Under the My Orders tab, you need to click on the return option.
This will ask for a few requisite details. Please make sure that you provide the
accurate product description for the item to be returned. You can courier the particular
product along with bill to the given address. After we receive it then within 30 days your
product will reach to you.
Where can I get information about the Replace policies of a
The Replace policies on a given product is
mentioned against the very product on the Product Page. The respective
policies and the procedure that must be followed are enunciated along
with the description and other important details. In case a particular
seller refuses to accommodate your request for Replace and you intend
to persist with the Replace request still, you may contact us
directly. BrandsfromItaly customer issues resolution mechanisms are
aimed at solving such problems.
When are Replace requests for a given product declined?
Not all requests for exchanging of products
can be accepted. Consumers need to abide by certain conditions in
order to qualify for an Replace.
The request must be filed well within the stipulated time period and the product
should not be damaged by any count. A particular product shall only be replace if it is in the
same condition as it was received. In case of any missing element of the packaging, including seals,
price tags, freebies and accompanying accessories, the replace cannot be carried out.
Are Refunds on returned goods available?
BrandsfromItaly do not provide a refund to the
Once a replacement request has been made, how long does it take
to get the replacement?
As soon as we receive the replacement
request, we start the procedure for pick up. We shall intimate all
details to you via an e-mail. Usually, you will receive the
replacement on the day of the pick-up. In other cases, the delivery of
the replacement is initiated once the pick-up process is completed.
Even here, you will be notified about the potential timeline.
What must I do if the refund takes longer than I had expected?
If you have received an e-mail from our
side, confirming the receipt of your replacement request, we assure
you that your request has been taken into account and the process is
being initiated from our end.
How does the cancellation process work?
You may cancel an order on BrandsfromItaly before
your order reaches the shipment stage. You shall receive the full
refund against the cancellation of an order. On certain occasions, we
also accept cancellation requests after shipment has taken place. We
shall refund the amount only when we receive the returned product from
the couriers. However, an order cannot be cancelled once it has been
delivered to you. We usually take about 1 or 2 business days to
fulfill the cancellation process and initiate a refund.
You may follow the procedure given below to
cancel an order:
- Log into your BrandsfromItaly account and go
to the 'My Orders' page
- Identify the item you want to cancel and
click on the corresponding 'View Details' link
- In the detailed order page, you will see
'Cancel' links against each of the items in that order
- Click on the 'Cancel' link,
select the reason for cancellation and
- Once your cancellation request is
created, we will ensure that the cancellation is processed as soon as
What are the different refund on cancellation methods
The refund can be rendered to you via the
mode you had chosen while making the payment. The latter is called
back to the source.